Refund policy

WARRANTY Vacuum cleaners manufactured by Rugged Industries Pty Ltd are to the highest quality standards. We encourage you to care for your product and follow the instructions in this manual, and in turn you will benefit with a product that provides performance and long life. The following statement is a requirement under Australian Consumer Law and applies to consumer sale of goods and services. In this statement “Our” means Rugged Industries and “you” means original purchaser. “Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure” In addition to guarantees under Australian Consumer Law, Rugged Industries warrants the Advantage vacuum cleaner and model variants against faulty material and/or workmanship for a period of one year, from the date of purchase by the consumer, when operated and maintained in accordance with the instructions in this Manual. The following explains conditions and what to do in the event of a claim: Rugged Industries or authorized Service Agent or person will replace parts determined as faulty, but this does not apply to normal consumable, wear, and rotating parts that require replacement under normal use, including but not limited to rubber parts, filters, hoses, power cords, floor tools, dusting brush, crevice tools, upholstery tool, tool caddy, turbine brush etc. Warranty does not cover any machine or component that has been altered, abused, neglected, modified or used with non-genuine Rugged Industry components. Warranty does not cover damage by transportation, freight, delivery, product return, accident, misapplication, improper service or maintenance, blockages, vacuuming water or bulk powder, moist carpet, use or other instructions not in accordance with the instructions in this Manual. All repairs and servicing during the warranty period must be carried out by Rugged Industries Pty Ltd or authorised Rugged Industries Service Agent or person. Rugged Industries Pty Ltd or authorised Service Agent may request you to complete a Warranty Claim / Stock Return Form or other similar form before returning any goods. All reasonable expenses associated with any transportation in returning goods for a warranty claim are the consumer’s responsibility, and in all instances the product is transported at the owner’s risk. Rugged Industries will not be responsible for cost of repairs or damages caused by unauthorised persons. Warranty claims must be made within the warranty period and proof of purchase must be supplied with the claim. REFUNDS Please choose your purchase carefully as a refund may not be provided if you simply change your mind. Repairs, refunds or exchanges will not be accepted or provided unless the goods are faulty. Products purchased cannot be returned without prior written confirmation from Rugged Industries Pty Ltd We endeavor to process all refunds with 7 business days of approval. CHANGE OF MIND If you simply change your mind, and the product(s) are unopened and still in their original packaging, you may return them to our warehouse within 30 days of purchase at your own cost less a 10% restocking fee. You must call Rugged Industries Pty Ltd prior to returning orders for instructions on how to do this. RETURNS If

- A product is damaged or faulty through no fault of your own and you can provide evidence of the damage / fault;
- Incorrect goods were supplied.

Rugged Industries Pty Ltd will, upon return of the product, offer you a refund, repair or exchange in accordance with the Competition and Consumer Act 2010 within a reasonable time if you are able to provide a receipt or other satisfactory proof of purchase CUSTOMER REQUESTED RETURNS Please consider carefully your request for product return for performance loss. Service fees and freight charges will apply if in the sole assessment of our service department, product performance loss is contributable to inadequate maintenance, lack of filter replacement, product negligence, misuse, or inappropriate application. If in the assessment of our service department part failure is not contributable to inadequate maintenance, lack of filter replacement, product negligence, misuse, or inappropriate application, and the vacuum cleaner is returned cleaned, parts, labor and return freight will be provided free of charge. Cleaning fees apply for vacuums returned in a dirty condition. CORRECT USE AND MAINTENANCE

1. Do not fill past the MAX level marked on the bin. The Max level is marked below the perforated Mesh Filter in the back ground which forms the air path to the internal cyclones that provide fine dust filtration. The Mesh Filter must be kept clean at all times to ensure sufficient airflow for cyclonic filtration.
2. Clean the Mesh Filter using the duster provided each time you empty the bin. Refer to the video.
3. The Motor Filter is located under the Bin. Remove Motor Filter cover to access. Clean the Motor Filter by rinsing both sides until the rinse water is clear in colour.
Re-use the filter when it is completely dry.
4. Please read the Instruction Manual supplied with the machine.